Test and Troubleshoot

In order to have a successful livestream, it's important to test whether there will be any problems before the day of your performance. First start by clicking play on the video above. This video is hosted by our livestream provider Vimeo.

Did the video play without issue?


Troubleshooting Tips

Please take a look at the troubleshooting tips below - they may help you to get things working, or help identify what's causing the issue.

If you're still having trouble after trying these troubleshooting tips, please email us on [email protected], and we'll try to help with troubleshooting. If you are having trouble with a livestream that's airing right now, we probably won't be able to troubleshoot it before the stream concludes. We'd be happy to reschedule you for a later livestream if one is available, or work with you to make sure you and your students can access a recording of the livestream program.

General Tips

  • Network and browser requirements for viewing streams

  • The quality of your live playback experience is largely dependent on the download speed you have from your ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.

    Download speeds

    The following table shows the minimum speeds required for each playback quality:

    Quality Required Minimum Bandwidth
    240p 500 kbps
    360p 1 Mbps
    720p 3 Mbps
    1080p 7 Mbps
    2K 12 Mbps
    4K and above 22 Mbps

  • Network/Filtering issues

  • If your device is connected to your school network:

    • Try accessing the page from another device connected to the network.

    • If two or more devices have issues, ask your IT department to change filtering/firewall settings to allow the content.

    • If the page is working on other devices on the network, the problem is probably not related to your school's network or filtering software.


  • Desktop Operating System and Browser
  • We recommend using the following Operating systems and browsers:

    Operating Systems
    Windows 7 or later
    macOS Sierra (10.12.6) or later
    Web Browsers
    Chrome 30+ (has automatic updates)
    Firefox 27+ (has automatic updates)*
    Microsoft Edge
    Safari 9+

  • Antivirus software
  • If you have an antivirus program on your computer, you can try temporarily disabling it to see if that has any effect on whether the page content shows up.


  • Ad blocking software
  • Ad blocking software can sometimes interfere with a web page's functionality. Try disabling the blocking software, or adding these sites to the software's whitelist:

    • *.vimeo.com
    • *.vimeocdn.com
    • *.magisto.com
    • *.akamaized.net
    • *.cloudfront.net

  • Phones
  • While this program can be viewed on a phone, we recommend using a tablet-sized device or larger for the best experience.


  • Remote Learning Workarounds
  • If your students are unable to view the program due to device restrictions on their home computers or school-issued devices, you can share the video via Zoom or other video conferencing software.

    Click here for instructions for sharing video via Zoom.

    Click here for instructions for sharing video via Microsoft Teams. ‚Äč


Chromebooks

  • School-issued Chromebooks
    • In-school Network
    • If student Chromebooks are on the school network, it may be a filtering or firewall issue. Ask your IT department to allow content from these domains:

      • *.vimeo.com
      • *.vimeocdn.com
      • *.magisto.com
      • *.akamaized.net
      • *.cloudfront.net

    • If your school has set up restrictions on school-issued Chromebooks, your IT department may need to update those policies to allow our livestream content. Google's instructions can be found here.

    • In a pinch, you can present the video to your students via Zoom, or other video conferencing software.

  • Web Browsers

  • Computer updates
  • Make sure your computer has the latest updates for your operating system: https://www.lifewire.com/how-to-check-for-install-windows-updates-2624596


  • Spyware/Malware scans
  • Download, install and run the free Superantispyware program to scan your computer and remove potential threats: https://www.superantispyware.com/download.html


Windows Computers

Mac Computers

  • Web Browsers

  • Computer updates
  • We recommend MacOS 10.12 (Sierra) or higher.


  • Spyware/Malware scans
  • Download, install and run the free version of MalwareBytes to scan your computer and remove potential threats: https://www.malwarebytes.com/mac/


Tablets and Phones

  • Phones
  • While this program can be viewed on a phone, we recommend using a tablet-sized device or larger for the best experience.


  • School-issued Tablets
    • In-school Network
    • If student tablets are on the school network, it may be a filtering or firewall issue. Ask your IT department to allow content from these domains:

      • *.vimeo.com
      • *.vimeocdn.com
      • *.magisto.com
      • *.akamaized.net
      • *.cloudfront.net

    • Content & Device Restrictions
    • If your school has set up restrictions on school-issued tablets, your IT department may need to update those policies to allow our livestream content. In a pinch, you can present the video to your students via Zoom.

  • Device updates
  • Make sure your device has the latest updates installed.


  • Javascript
  • This program requires javascript to be enabled. You can check to see if javascript is enabled in your browser by going to this page: https://www.enablejavascript.io/en


  • Network/Filtering issues

  • If your device is connected to your school network:

    • Try accessing the page from another device connected to the network.

    • If two or more devices have issues, ask your IT department to change filtering/firewall settings to allow the content.

    • If the page is working on other devices on the network, the problem is probably not related to your school's network or filtering software.