In order to have a successful livestream, it's important to test whether there will be any problems before the day of your performance. First start by clicking play on the video above. This video is hosted by our livestream provider Vimeo.
Below you will find answers to some of our Frequently Asked Questions (FAQ's). If you need more detailed information, check out the Advanced Troubleshooting tips at the bottom of this page.
Please take a look at the troubleshooting tips below - they may help you to get things working, or help identify what's causing the issue.
If you're still having trouble after trying these troubleshooting tips, please email us on [email protected], and we'll try to help with troubleshooting. If you are having trouble with a livestream that's airing right now, we probably won't be able to troubleshoot it before the stream concludes. We'd be happy to reschedule you for a later livestream if one is available, or work with you to make sure you and your students can access a recording of the livestream program.