In order to have a successful livestream, it's important to test whether there will be any problems before the day of your performance. First start by clicking play on the video above. This video is hosted by our livestream provider Vimeo.
Please take a look at the troubleshooting tips below - they may help you to get things working, or help identify what's causing the issue.
If you're still having trouble after trying these troubleshooting tips, please email us on [email protected], and we'll try to help with troubleshooting. If you are having trouble with a livestream that's airing right now, we probably won't be able to troubleshoot it before the stream concludes. We'd be happy to reschedule you for a later livestream if one is available, or work with you to make sure you and your students can access a recording of the livestream program.
The quality of your live playback experience is largely dependent on the download speed you have from your ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.
Download speeds
The following table shows the minimum speeds required for each playback quality:
| Quality | Required Minimum Bandwidth |
|---|---|
| 240p | 500 kbps |
| 360p | 1 Mbps |
| 720p | 3 Mbps |
| 1080p | 7 Mbps |
| 2K | 12 Mbps |
| 4K and above | 22 Mbps |
If your device is connected to your school network:
If two or more devices have issues, ask your IT department to change filtering/firewall settings to allow the content.
We recommend using the following Operating systems and browsers:
| Operating Systems |
|---|
| Windows 7 or later |
| macOS Sierra (10.12.6) or later |
| Web Browsers |
|---|
| Chrome 30+ (has automatic updates) |
| Firefox 27+ (has automatic updates)* |
| Microsoft Edge |
| Safari 9+ |
If you have an antivirus program on your computer, you can try temporarily disabling it to see if that has any effect on whether the page content shows up.
Ad blocking software can sometimes interfere with a web page's functionality. Try disabling the blocking software, or adding these sites to the software's whitelist:
While this program can be viewed on a phone, we recommend using a tablet-sized device or larger for the best experience.
If your students are unable to view the program due to device restrictions on their home computers or school-issued devices, you can share the video via Zoom or other video conferencing software.
Click here for instructions for sharing video via Zoom
.Click here for instructions for sharing video via Microsoft Teams.
If student Chromebooks are on the school network, it may be a filtering or firewall issue. Ask your IT department to allow content from these domains:
If you're using Firefox browser, you may need to turn off content blocking for vimeo.com. Click here for instructions
If your browser isn't up to date it can cause issues with some web pages. Click here for information on updating browsers.
This program requires javascript to be enabled. You can check to see if javascript is enabled in your browser by going to this page: https://www.enablejavascript.io/en
Make sure your computer has the latest updates for your operating system: https://www.lifewire.com/how-to-check-for-install-windows-updates-2624596
Download, install and run the free Superantispyware program to scan your computer and remove potential threats: https://www.superantispyware.com/download.html
If you're using Firefox browser, you may need to turn off content blocking for vimeo.com. Click here for instructions
It is recommended to avoid using Interet Explorer, as modern web features are no longer supported
If your browser isn't up to date it can cause issues with some web pages. Click here for information on updating browsers.
This program requires javascript to be enabled. You can check to see if javascript is enabled in your browser by going to this page: https://www.enablejavascript.io/en
Make sure your computer has the latest updates for your operating system: https://www.lifewire.com/how-to-check-for-install-windows-updates-2624596
Download, install and run the free Superantispyware program to scan your computer and remove potential threats: https://www.superantispyware.com/download.html
If you're using Firefox browser, you may need to turn off content blocking for vimeo.com. Click here for instructions
If your browser isn't up to date it can cause issues with some web pages. Click here for information on updating browsers.
This program requires javascript to be enabled. You can check to see if javascript is enabled in your browser by going to this page: https://www.enablejavascript.io/en
We recommend MacOS 10.12 (Sierra) or higher.
Download, install and run the free version of MalwareBytes to scan your computer and remove potential threats: https://www.malwarebytes.com/mac/
While this program can be viewed on a phone, we recommend using a tablet-sized device or larger for the best experience.
If student tablets are on the school network, it may be a filtering or firewall issue. Ask your IT department to allow content from these domains:
If your school has set up restrictions on school-issued tablets, your IT department may need to update those policies to allow our livestream content. In a pinch, you can present the video to your students via Zoom.
Make sure your device has the latest updates installed.
This program requires javascript to be enabled. You can check to see if javascript is enabled in your browser by going to this page: https://www.enablejavascript.io/en
If your device is connected to your school network:
If two or more devices have issues, ask your IT department to change filtering/firewall settings to allow the content.